Information We Collect
We may collect information you choose to provide when you contact us, use our forms, or chat with Nia.
- Your name, email address, phone number, or company details.
- Messages, requests, booking details, and other information you submit through chat or forms.
- Basic website and device information needed to operate, secure, and improve our services.
How We Use Information
We use information to respond to inquiries, follow up on requests, provide our services, manage bookings, improve customer support, and operate our website and chat systems effectively.
Nia Chat
When you use Nia, your conversation may be processed and stored so we can respond to your questions, continue the conversation where needed, and support follow-up related to your request.
Please avoid sharing sensitive personal, financial, medical, or confidential information in chat unless it is necessary and appropriate for your request.
Storage and Security
We use reasonable administrative, technical, and organizational safeguards to protect the information we collect. Information may be stored on secure systems we manage directly or through trusted service providers that support our website, communications, and automation workflows.
Sharing of Information
We do not sell your personal information. We may share information only where needed to operate our website, forms, chat systems, scheduling workflows, communications, or other business services on our behalf, or where required by law.
Data Retention
We keep information only for as long as reasonably necessary for customer support, service delivery, follow-up, recordkeeping, security, and legal or operational purposes.
Your Choices
You may contact us to request access, correction, or deletion of information you have submitted to us, subject to any legal or operational obligations that require us to retain certain records.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at info@henrixautomations.com.